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AL FAWZAN · CUSTOMER INFORMATION
Service Terms & Disclaimer
Clear information to help you discuss a service, review a quotation and make an informed decision.
Service scope and quotations
Website content introduces Al Fawzan automotive services and provides a route for enquiries. It does not constitute a confirmed quotation, booking or agreement to carry out work.
Before approving work, ask the selected branch to confirm vehicle compatibility, the exact scope, products or parts, total price, applicable taxes and charges, fitting inclusions and any warranty.
Catalogue listings do not establish current stock. Service descriptions do not mean that every branch performs every service.
Appointments, fleets and mobile service
The team must confirm availability and timing for each request. Opening a phone link, sending a message or seeing a form confirmation does not confirm an appointment or dispatch.
Fleet proposals are assessed against vehicle types, locations, required work and operational requirements. Multi-vehicle coordination, mobile-service feasibility, pricing and scheduling require confirmation by Al Fawzan.
Published branch opening hours do not guarantee immediate service capacity. No fixed turnaround or same-day completion is promised on this page.
Payment, cancellation and warranties
Request the applicable written payment, cancellation, refund and warranty terms before making a payment or approving work. A company-wide policy covering these matters is not yet published.
Warranty arrangements may differ by product, manufacturer and service. Confirm the provider, duration, coverage, exclusions and claim procedure for your particular purchase.
Business credit, account facilities and payment schedules are subject to a separate agreed arrangement. This website does not approve credit or establish payment terms.
Compliance Information
Al Fawzan is the trading brand presented on this website. The exact legal entity responsible for a quotation, invoice or service must be confirmed with the supplying branch.
Business details
The registered legal name, licence information, registered address and applicable tax-registration details are awaiting company confirmation for publication. Request the relevant details before entering into a commercial agreement.
Brand marks and recognition documents
Brand marks belong to their respective owners and identify products or organisations shown. Recognition documents and certificates must be read according to their named recipient, issuer, scope and date. Their display does not establish a customer relationship, government endorsement or authorised-dealer status.
Images and service descriptions
Images marked illustrative show a service or business category and are not evidence of a particular branch, customer fleet or contract. Confirm product suitability and service scope with the team.
Your rights
These website notices do not replace agreed written terms or limit applicable statutory consumer rights.
Frequently asked questions
Does a request confirm a price, appointment or dispatch?
No. The Al Fawzan team must confirm service feasibility, scope, price, availability and timing. A prepared WhatsApp message or form confirmation is not a booking.
Are all products in stock at every branch?
Stock and vehicle fitment require confirmation by the selected branch. Catalogue information does not guarantee current availability.
Is there one warranty for every product and service?
No single warranty is stated here. Ask for the written warranty that applies to the exact product or service, including provider, duration, conditions and claim procedure.
What are the cancellation and refund conditions?
A company-wide cancellation and refund policy is not yet published. Request the applicable written terms before approving work or making payment. Applicable statutory rights are not excluded by this notice.
Do certificates or brand logos mean official endorsement?
No. A displayed document must be read in its own context. Brand marks and recognition documents do not, by themselves, establish government endorsement, approved-supplier status or authorised-dealer status.
Can my organisation request fleet support or mobile service?
Yes. Send vehicle, location and service requirements through the Fleet enquiry page. Mobile feasibility, branch coordination, pricing, credit arrangements and scheduling require express confirmation by Al Fawzan.
Ask before you approve work
For clarification about a quotation, service condition or business document, contact customer service or your selected branch.
Mobile automotive service scope
Al Fawzan brings its automotive services to your location — including tyre repair and replacement, battery services, servicing, diagnostics, electrical and mechanical work, air-conditioning, brakes, suspension and complete vehicle care.
Mobile automotive services are chargeable. Our team will explain the applicable quotation and service arrangements. The team confirms the site conditions, service details, quotation and visit before work is agreed.