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AL FAWZAN · CUSTOMER INFORMATION
Privacy & Data Protection
Understand what information to share, how enquiries work and where to ask a privacy question.
Information you choose to share
Al Fawzan uses its website to help customers discuss automotive services and business fleet requirements.
Fleet & business enquiries
The Fleet form asks for your organisation, contact person, organisation type, city, phone number and required service. Email, fleet size, vehicle information and additional notes are optional. It prepares a message for you to review and send to the Fleet Team on WhatsApp at +971 56 480 1111.
Mobile service enquiries
The mobile service enquiry tool asks for your name, vehicle area or location, and required service. A callback number, vehicle model and preferred time are optional. It prepares a message in your browser for the mobile team on WhatsApp at +971 55 727 1019. The tool does not submit your entries by email or save an enquiry on the website. When you choose Continue in WhatsApp, the prepared text is passed to WhatsApp; it reaches the team only after you press Send there. Preparing or opening a message does not confirm receipt or a booking.
Careers and interview requests
Website job-application and interview-booking fields are currently disabled. These preview fields do not collect or send applicant information.
Email and telephone
If you email or call us, the receiving team obtains the information you choose to provide. Customer service can be reached at customerservice@alfawzan.ae.
How your enquiry is used
Enquiry details help the team understand your requirements, assess vehicle and service suitability, prepare a proposal and contact you about the request. Do not provide payment-card information, identity documents or unrelated sensitive details.
Submitting an enquiry is not a marketing subscription. Service availability, quotations, appointments and dispatch require confirmation by the selected Al Fawzan team.
WhatsApp, email and website technology
WhatsApp links open an external service. A prepared message is not sent until you send it there. WhatsApp, your email service and other external destinations operate under their own privacy terms.
Website hosting, security, email delivery and form services may process technical data or enquiry information. The company’s complete service-provider list, processing locations and retention schedule are being confirmed.
We use Google Tag Manager and Google Analytics to understand website use. Optional analytics storage is denied by default. Choose Allow analytics or Reject optional, and change your choice at any time using Privacy settings near the bottom of the page. Your choice is stored in this browser for 180 days. Advertising storage, advertising user data and ad personalisation remain denied.
After you allow analytics, contact-button events include the event type and selected branch identifier. These custom events do not include form entries, message text or customer contact details. Google tags may send limited cookieless measurement signals while optional storage is denied. A button click does not prove that a call connected, a WhatsApp message was sent or a booking was confirmed.
Privacy questions and requests
Contact customerservice@alfawzan.ae with the subject Privacy request. Explain what you need, such as information about an enquiry, a correction or a deletion request. Do not attach identity documents in the initial message.
The applicable process, any identity checks, retention obligations and response arrangements require confirmation by the company. This page does not promise a fixed response or deletion period.
Notice status: The registered operating entity, designated privacy representative, detailed retention schedule and final provider information are awaiting company confirmation. This notice describes the current enquiry routes and will be updated when those details are approved.
Frequently asked questions
What information should I share?
Share your contact details and the vehicle, service and location information needed to assess your enquiry. Do not send identity documents, payment-card details or unrelated sensitive information.
Does the Fleet form send my enquiry automatically?
No. It prepares a message that opens in WhatsApp. Review the details and press Send there. Completing the website fields alone does not make a booking.
Does an enquiry sign me up for marketing?
The enquiry is for service assessment and follow-up. It is not a request to subscribe to marketing.
How can I ask about my personal information?
Email customerservice@alfawzan.ae with the subject Privacy request. Describe your request without attaching identity documents initially. Ask the team about access, corrections, deletion or other applicable privacy requests.
How long are enquiry records kept?
A company-approved retention schedule is not yet published. Contact customer service for information about a particular enquiry; no automatic deletion period is promised here.
Service and purchase information
The catalogue is a product reference, not live stock. Confirm fitment, availability, the complete price, installation and any written warranty with the branch before buying. The group service list does not establish that every service is available at every branch. Workshop hours do not guarantee mobile-team availability or an arrival time. Enquiries and contact-button clicks do not confirm a booking or dispatch.
This notice describes current website functions and does not claim a legal compliance certification.