# Choosing and contacting a branch

> This text contains the FAQ section of the linked page, not its full content.

Source: https://alfawzan.ae/pilot-booking/#af-faq
Updated: 2026-11-02

## Does selecting a service filter the list to branches that provide it?

No. The selection records your enquiry subject; it is not a verified branch-capability filter. Use the location filters to choose a branch, then confirm the requested work with that branch.

## Which branch contact number should I use?

Use the company-confirmed number displayed for your selected branch. The contact details for Industrial 10, Industrial 15 Auto, Aletaar Industrial 11 and Alfouz Industrial 17 have been confirmed and published. Do not substitute another branch’s number; confirm the required service and visit time with the selected branch.

## Are the listed workshop hours also mobile dispatch hours?

No. Workshop opening hours do not guarantee service capacity or mobile availability. [Contact the mobile automotive team](/home-services/) separately to agree location, quotation and dispatch timing.

## Does a call, WhatsApp click or enquiry reserve an appointment?

No. Opening a contact link or submitting an enquiry is not an accepted booking. The receiving team must confirm the work, price and visit time.

## Can I contact a branch about a product selected in the catalogue?

Yes. The website carries the selected catalogue reference and quantity to the branch-contact route. Confirm the full specification, availability and quotation directly with that location.

## Does an enquiry confirm a booking?

No. Booking is confirmed by the Al Fawzan team after reviewing the service, quotation and timing.