# Frequently asked questions

> This text contains the FAQ section of the linked page, not its full content.

Source: https://alfawzan.ae/faq/#af-faq
Updated: 2026-10-31

## What can I find in Al Fawzan’s FAQ centre?

Find practical answers about workshop enquiries, mobile automotive service, tyres and wheels, branch contact and information to prepare before a visit. Use the topic links below for service-specific questions.

## How do I send an enquiry to the correct branch?

Start with [the branch-contact page](/pilot-booking/), filter by location and choose your enquiry subject. Open the selected branch’s details and contact that team. The subject selection does not confirm the branch can perform the work.

## What is the difference between an enquiry, a quotation and a booking?

An enquiry asks the team to assess what you need. A quotation sets out the proposed scope and price. A booking or mobile dispatch is agreed only when the receiving team confirms availability, price and timing with you.

## Where can I see Al Fawzan branch locations?

The [branch directory](/pilot-branches/) currently lists 11 locations across Sharjah and Dubai. Use the named branch page for its published address, directions and available contact details.

## Where can I find answers about service at my location?

See the [mobile automotive service FAQ](/home-services/) for its service scope, primary coverage, contact number, quotation process and dispatch arrangements. This is a separate route from workshop enquiries.

## Can I order or pay for catalogue products directly on this website?

The catalogue supports product enquiries. It does not provide confirmed live stock or an online purchase or instalment checkout. Agree the exact product, compatibility and total price with the selected branch.

## Are Tabby, Tamara or Yusr available for every purchase?

No universal availability is confirmed. Ask the selected branch whether the provider is available for your purchase, and review eligibility and provider terms before agreeing to payment arrangements.

## Does every product or service include the same warranty?

No universal warranty is published. Ask for the written terms for the actual product supplied or service agreed, including any conditions and exclusions.

## Can a business discuss several vehicles with Al Fawzan?

Yes, a business can make a [fleet or multi-vehicle enquiry](/fleet-and-business-inquiries/). Provide vehicle types, approximate fleet size, operating areas and requested work. Service scope, account terms and scheduling require a separate agreement.

## What personal information should I share in an enquiry?

Share only information needed for service assessment, such as contact details, vehicle information and relevant location. Do not send identity documents or payment-card details. See [privacy information](/pilot-privacy/) for the current form and contact-channel notices.

## Are online job applications and interview bookings open?

Online applications and interview booking are not open. The displayed application fields are disabled and do not collect or send applicant data. See [careers information](/pilot-careers/) for role details and the current status.

## Are your mobile services limited to tyres and batteries?

No. Al Fawzan’s mobile service is not limited to tyres and batteries. You can request the company’s full range of automotive services at your location. Share your vehicle details and requirements so our team can coordinate the service.

## Can I request servicing and repairs at my location?

Yes. You can request servicing, diagnostics, mechanical and electrical repairs, air conditioning, brakes, suspension and the company’s other automotive services at your location. The team reviews your vehicle, requested work and site conditions before confirming the quotation and visit.

## How do I request mobile automotive service?

Tell us what your vehicle needs and share your location. Our team will coordinate the service details, quotation and visit. Use the mobile request form or the published mobile-team WhatsApp route.

## Is mobile service free?

Mobile automotive services are chargeable. Our team will explain the applicable quotation and service arrangements.

## Do you support rent-a-car companies?

Yes. Rent-a-car and car rental companies can request tyres, batteries, servicing, repairs and mobile vehicle care for their fleets. Al Fawzan confirms the service scope, quotation and arrangements for each enquiry.

## Do you support schools and driving schools?

Yes. Schools and educational institutions can enquire about their school fleet and, separately, staff and school-transport vehicles. Driving schools can request support for training vehicles. Vehicle suitability, service details and scheduling are confirmed by Al Fawzan.

## Can you coordinate servicing for multiple vehicles?

Yes. Send the fleet size, vehicle details, services required and operating locations. The team will review the requirements and coordinate branch or on-site service arrangements. No reserved capacity or fixed turnaround is implied.

## Can businesses request both branch and on-site services?

Yes. Businesses can request branch visits and on-site support across Al Fawzan’s automotive service categories. The team confirms vehicle suitability, location, equipment requirements, quotation and scheduling for the requested work.

## How are pricing and service arrangements confirmed?

Al Fawzan reviews the vehicle, requested work, location and applicable products or parts, then explains the quotation and service arrangements. Price, stock, response hours, visit timing and dispatch require team confirmation before work is agreed.

## Does an enquiry confirm a booking?

No. Booking is confirmed by the Al Fawzan team after reviewing the service, quotation and timing.